Customer Service/Administrative Assistant/Medical Office Receptionist

Alexandra Bowers

93 Taraby Drive


Sandston, VA 23150


 

 


571-535-6521


804-737-9089


 

 

 

 

alexandra.bowers@hotmail.com 


 

 

 

 

 


Professional Experience



Target, Richmond East, VA


Guest Services Associate


November 2012 - Present




Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

 

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.





Our Lady of Hope Catholic Church, Sterling, VA


Administrative Assistant to Pastor and Director of Religious Education


June 2000 - February 2002




Moved with Pastor to new Catholic Church that was being established in Sterling, VA.

 

Performed same duties as previously in addition to maintaining all records for building funds (Capital Campaign); preparing printed and visual architectural material for Pastor to share with potential donors; arrange for purchase and shipment of various historical Catholic stained glass windows, altars, statues etc. from parishes all over the Country that were being closed for use in new Church building.





Queen of Apostles Catholic Church, Alexandria, VA


Administrative Assistant to Pastor and Director of Religious Education


June 1998 - June 2000




Prepare monthly bulletin for Church; assist DRE with all aspects of enrollment and scheduling of students for Religious Education; keep record of all Sacraments performed; proof read Pastor's monthly editorial to local Arlington Catholic Herald and then submit for publication.

 

Process and prepare memos, correspondence, travel vouchers, or other documents.

 

Schedule space or equipment for special programs and prepare lists of participants.


 


Center for Cranial and Spinal Surgery, Fairfax, VA


Surgical Coordinator


March 1997 - June 1998

 

Arrange hospital admissions for patients.




Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

 

Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.





Nordstrom Pentagon City, VA


Customer Service Manager


January 1994 - March 1997




Responsible for Customer Service Department for an over 214,000 square foot upscale retail chain with over four billion in annual sales, known for its stellar customer service.

 

Oversaw ten customer service representatives and two Cash Room employees. Responsible for daily cash room audit and preparing daily deposits, reconcile and control and secure cash room funds, for yearly sales in the multi-million dollar range.

 

Responsible as Manager in Charge when the Store Manager was not working.

 

In charge of planning and auditing $750,000 annual budget for Customer Service Department

 

Responsible for yearly store inventory.





Customer Service Representative


January 1989 - January 1994




Assisted Department Manager with creating monthly schedule for the department. Kept track of vacation requests, sick leave, any time off requests. Worked in Cash Room as needed. Awarded "All Star" award for exemplary customer service receiving recognition at monthly regional store meeting for managers and top sales personnel.

 

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

 

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.



 


 




Education


University of Virginia Charlottesville, VA




Majored in Language Arts and Art History.   Spent year abroad at the University of Basel, Switzerland


 


 



 



Alexandra bowers

















93 Taraby Drive


Sandston, VA 23150


571-535-6521















March 30, 2013





I am very excited to have the opportunity to apply for a position with your company. I know with my qualifications I will be perfect for the job.


Over the last eleven years, I have focused on raising my young children, the youngest one, my son Joseph, has Down syndrome.  He is now ready to begin attending school full time.  I now feel ready to re-enter the workforce and would love to be a part of your team.  My past experience is in Customer Service Management and helping patients as a Surgical Coordinator for a Neurosurgeon, also working for a busy Parish as the Assistant to the Pastor and Directors of Religious Education and the Capital Campaign.


I am a very quick learner and self motivated.  I am excellent at multi-tasking, while continuing to offer the best service and care to fellow employees and of course patients, clients or customers.


I’d like the opportunity to show how you can put my experience and personality to work for you. Please feel free to call me at (571) 535-6521 at time that would be convenient.


I’m excited about your company, and I look forward to contributing to your future.



Sincerely,


Alexandra Bowers


 

Alexandra Bowers


93 Taraby Drive


Sandston, VA 23150


 


571-535-6521


804-737-9089


 

 

 

 

alexandra.bowers@hotmail.com


 

 

 

 

 


Professional Experience



Target, Richmond East, VA


Guest Services Associate


November 2012 - Present




Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

 

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.





Our Lady of Hope Catholic Church, Sterling, VA


Administrative Assistant to Pastor and Director of Religious Education


June 2000 - February 2002




Moved with Pastor to new Catholic Church that was being established in Sterling, VA.

 

Performed same duties as previously in addition to maintaining all records for building funds (Capital Campaign); preparing printed and visual architectural material for Pastor to share with potential donors; arrange for purchase and shipment of various historical Catholic stained glass windows, altars, statues etc. from parishes all over the Country that were being closed for use in new Church building.





Queen of Apostles Catholic Church, Alexandria, VA


Administrative Assistant to Pastor and Director of Religious Education


June 1998 - June 2000




Prepare monthly bulletin for Church; assist DRE with all aspects of enrollment and scheduling of students for Religious Education; keep record of all Sacraments performed; proof read Pastor's monthly editorial to local Arlington Catholic Herald and then submit for publication.

 

Process and prepare memos, correspondence, travel vouchers, or other documents.

 

Schedule space or equipment for special programs and prepare lists of participants.


 


Center for Cranial and Spinal Surgery, Fairfax, VA


Surgical Coordinator


March 1997 - June 1998

 

Arrange hospital admissions for patients.




Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

 

Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.





Nordstrom Pentagon City, VA


Customer Service Manager


January 1994 - March 1997




Responsible for Customer Service Department for an over 214,000 square foot upscale retail chain with over four billion in annual sales, known for its stellar customer service.

 

Oversaw ten customer service representatives and two Cash Room employees. Responsible for daily cash room audit and preparing daily deposits, reconcile and control and secure cash room funds, for yearly sales in the multi-million dollar range.

 

Responsible as Manager in Charge when the Store Manager was not working.

 

In charge of planning and auditing $750,000 annual budget for Customer Service Department

 

Responsible for yearly store inventory.





Customer Service Representative


January 1989 - January 1994




Assisted Department Manager with creating monthly schedule for the department. Kept track of vacation requests, sick leave, any time off requests. Worked in Cash Room as needed. Awarded "All Star" award for exemplary customer service receiving recognition at monthly regional store meeting for managers and top sales personnel.

 

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

 

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.



 


 




Education


University of Virginia Charlottesville, VA




Majored in Language Arts and Art History.   Spent year abroad at the University of Basel, Switzerland


 


 



 


  • ID#: 67223
  • Location: Sandston, VA , 23150

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