CUSTOMER SERVICE
































































Julia Holmes-Clemmons


729 Coles Way, Sandston, Va. 23150


804-216-0058


JuJu4969@Hotmail.com



OBJECTIVE



 



Seeking a challenging position with a major logistics, transportation, or customer service company where I can display numerous years of experience.



SKILLS PROFILE



 




  • Over 12 years of Supervisory experience.

  • Excellent customer service-relations skills.

  • Extremely detailed oriented and able to multi-task efficiently and effectively.

  • Outstanding organizational skills.

  • Exceptional experience in International Air Export shipping.

  • Knowledge of other Logistics departments (Domestic, Ocean, Imports).

  • Knowledge of AS400, Microsoft Office Word, Excel, and PowerPoint.

  • Knowledge in Time Keeping and Payroll.

  • 6 years of Logistics experience in the U.S. Army.


 



EMPLOYMENT HISTORY



 


 


 



Air Export/Domestic Supervisor



2005-2016



Ceva Logistics, Richmond, VA 



  • Oversee and train several operation agents in the areas of Air Exports, Domestic Outbound, and Customer Service.

  • Provide excellent customer service to internal and external customers at all times.

  • Coordinate customer pickups and shipping of all International Air Export and Domestic shipments.

  • Review and process all export documentation accurately.

  • Provide profitable shipment quotes to various customers.

  • Track and trace all customer shipments up to arrival at destination.

  • Prepare and distribute proper billing invoices to customers for payment.

  • Ensure timely pick-ups, recoveries, deliveries, and airline and agents selection are completed.

  • Manage and maintain departmental administrative tasks, such as record keeping per internal policies, state, federal and foreign regulations.

  • Analyze, solve, and follow- up on internal and external customer issues as needed.

  • Provide account management to high value customer accounts.

  • Conduct annual performance reviews for all staff within the department.

  • Load and unload trucks using a forklift on an as needed basis.


 



Air Export Specialist



2003-2005



Ceva Logistics, Morrisville, NC



  • Provide customer service to internal and external customers.

  • Process various customers Air Export shipments in a timely manner.

  • Track and trace all customer shipments up to arrival at destination.

  • Mail billing invoices to customers.



 



 



 



EDUCATION



 



Bachelor’s Degree (Business Administration)


Strayer University


2012


Associate’s Degree (Business Administration)                  


Strayer University, Richmond, VA                                                                                2010                                                                        


High School Diploma



 



Kingstree Senior High, Kingstree, SC


1987


       

 


 

  • ID#: 120179
  • Location: Sandston, VA , 23150

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