Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Self-starter Microsoft Office Problem resolution Deadline-oriented Staff motivation Microsoft Outlook Letters and Memos Scheduling Organizational Skills
Filing Internet Research Microsoft Word Multi-Task Management Prioritization Service Orientation Telephone Skills Creative Problem Solving Critical Thinking Customer Service
Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Johnson, Gasink & Baxter 07/2016-10/2016
Composed and typed routine letters of correspondence. Directed incoming calls to appropriate staff members. Standardized department filing system to increase efficiency. Ordered supplies Maintained housekeeping Maintained Front Desk area Greet clients
Branhaven CDJ 06/2015-7/2016
Greeted customers, cashiered, bank deposit, end of day reports, filed, answer phones, scheduled appointments, generated service ROs, recall disputes, problem solving
Executive Autogroup 04/1996-05/2015
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Worked as a team member performing cashier duties. Maintained adequate cash supply in cash drawers in multiple checkout stations. Reconciled petty cash Reconciled bank deposits/reports
Rocky Hill High School