Inside Sales

Inside Sales Representative
Richmond, VA
Beacon Roofing Supply, Inc. is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has over 380 locations in 48 US states and 6 Canadian provinces and more than 5,000 employees. We are known throughout the building supply industry for having quality people, quality service and quality building products.
Beacon Roofing Supply is publicly traded on the NASDAQ stock market under the symbol BECN. In June of 2006, Beacon Roofing Supply was named to the NASDAQ Global Select Market.
We are currently seeking an Inside Sales Representative in Richmond, VA. Drive sales through the effective use of up-selling, competitive pricing and superior customer service that meets each customers unique set of delivery and installation requirements. Assist the Branch Manager in maintaining inventory levels via the purchasing and tracking of materials for resale.
The Responsibilities Include:
Provide excellent customer service using professional communication skills.
Set and authorize delivery dates based on knowledge of the Companys production, delivery schedules and staffing levels.
Maintain customer relations through phone goodwill to existing customers.
Open and close the branch in the Branch Managers and Assistant Branch Managers absence.
Negotiates price levels to maintain competitive position in the marketplace.
Uses expert application, installation and product knowledge to up-sell the customer appropriately.
Possesses ability to overcome objections or concerns of potential customers by utilizing technical expertise.
Maintains and conveys all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.
Contacts potential customers and zero account customers to initiate the sales process.
Responsible for the balancing and processing of end of day sales reconciliation.
Tracks and reports on stock levels using the Mincron computer system.
Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided.
Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
Responsible for the balancing and processing of end of day sales reconciliation.
Ensures accurate computer transactions.
Prepare and audit sales and margin reports for daily transactions.
Make recommendations and work closely with Branch Manager to correct unacceptable margin levels.
Attend all local and regional sales meetings as requested.
Participates in all training exercises, including role-plays to enhance sale capabilities.
The Ideal Candidate Will Have:
Preferably a BS in Marketing/Sales, Business.
Two years of Industry (or) Industry related experience in Commercial Roofing and Residential Roofing.
Two years prior outside roofing sales or Inside Sales experience (preferably in the building material distribution industry).
Must have experience in the building material distribution industry, particularly selling commercial roofing products, with demonstrated success in those products to a local contractor base.
Mincron operating system. Ability to learn software package.
Knowledge of Microsoft Outlook, Internet, Word, and Excel.
Products: Residential & Commercial Roofing, Residential Siding and Windows (Vinyl & Wood).
Must posses the entrepreneur spirit, be self-motivated, and enthusiastic about our business.
Must have excellent customer service skills and attitude.
Must be detailed oriented and possess excellent organizational and time management skills.
Must be analytical and able to solve problems.
Must have good verbal and written communication skills.
Must be ethical and honest.
Must be dependable and have a current state issued drivers license with a satisfactory driving record.
Must be legally entitled to work in the United States.
Must be able to pass a company required drug test.
Must be able to read, speak and write the English language to communicate with vendors, customers and other branch employees.
An Equal Opportunity Employer



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