Director of Fulfillment & Distribution

We are seeking a full-time Director of Fulfillment & Distribution who is responsible for daily order management and network command center activities. He/she will be accountable for seamlessly connecting order management and reporting activities to customer experience and performance metric. The Director of Fulfillment & Distribution is responsible for providing leadership, training, team development, and managing results for fulfillment solutions to drive operational excellence and expansion.
Supervision, training, scheduling and evaluation of 20-30 person staff
Daily operation, organization and upkeep of 65,000 sf warehouse and equipment
Control, reporting and reconciliation of 5,000 sku inventory
Management and implementation of warehouse management systems & software
Accurate and timely receipt and distribution of product to fill up to 1000 orders/day
Adherence to company policies and procedures and all relevant safety regulations
Management of relationships with common carriers, contractors and suppliers
Negotiate rates with services providers and third party vendors
Target KPIs and other performance metrics to achieve maximum efficiency and operational optimization
Participation in plans to manage future growth and improve operations & efficiency
Coordination of departmental efforts to meet client deadlines and company goals
Bachelor's degree or equivalent experience; Master's degree preferred
5+ years of supply chain, order management, or fulfillment related experience
Extensive knowledge of systems and technology for warehouse management
Supervisory experience and readiness to lead a team
Advanced analytical skills, mathematical ability and knowledge of Microsoft Office
Track record of working cross-functionally with a focus on store operations, fulfillment operations, information technology, or merchandise planning
Prior experience effectively working across levels, including all functions, to create strong, collaborative relationships with constituents and stakeholders
Experience with eCommerce, Order Management or Fulfillment systems
Excellent verbal and written communication skills
Need Supply Co. is an established and fast growing apparel company based in Richmond, Virginia, a city which consistently ranks among the "Best Places to Live and Work in America." We opened in 1996 selling a unique collection of vintage pieces. Over the past decade, our selection has evolved to become a well-edited assortment of contemporary designers and independent labels from the U.S. and abroad. GQ Magazine called us "The Best E-Commerce on the Web."
Our Values:
Responsibility, Creativity, Simplicity, Integrity, Effectiveness, Passion, Respect, Fun, Curiosity

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